Thrive Group are delighted to be working with our fantastic client in Melksham, who are looking to recruit a Customer Service Administrator to join a friendly and busy team
What you will be doing:
As Customer Service Administrator you will be taking and processing of customer orders, in addition you will be responsible for:
- Answer questions about a company's product range via telephone, email and in person.
- Accurately process orders and deal with all aspects of account changes and related customer care.
- Resolving issues and troubleshooting sales orders and enquiries.
- Handling customer complaints. Identify opportunities to turn dissatisfies customers into happy customers.
What you will need to succeed:
Outgoing and positive attitude with a passion for Customer Care, balancing customer needs/expectations with business KPI's.
- Previous customer service experience.
- Good communicator, with excellent attention to detail.
- 'Can do' attitude to problem solving.
- Team player with the ability to always portray a positive attitude.
- IT Literate- MS Office, Excel, Outlook
What you will receive in return:
The opportunity to join an established and growing team and to develop your career with us.
- Salary: £23,000 per annum
- Working hours 9-5pm Monday to Friday (37.5 hours a week)
- Free Parking onsite so no parking costs.
- Employee discounts
