Back to Job Search

Customer Service Advisor

Job Description

Thrive Group are delighted to be working with our client in the Trowbridge area, who are actively seeking to engage a Customer Service Advisor to join their busy team on a permanent basis, working with a prestigious product portfolio.

What you will be doing:

Providing a high level of customer service to both external and internal customers :

  • Answering customer calls and emails to strict SLAs
  • Ensuring the database is updated as standard
  • Taking responsibility for complaints and queries
  • Processing orders including liaison with a number of departments
  • Updating customers on the progress of orders and deliveries

What you need in order to succeed

  • A proven track record in customer services and a passion for providing great service
  • Excellent IT skills
  • An organised and self-motivated approach with the ability to work in a pressurised environment

What will be your package :

  • Competitive salary depending on experience
  • Generous holiday allowance
  • Life assurance
  • Cycle to work scheme
  • Health benefits
  • Product discounts
  • Potential for hybrid working

What you need to do next:

If this position sounds of interest and you would like to be considered then please call Sarah at Thrive Group on 01225 632666 or email .

Thrive Group are acting as an employment agency in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.