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Customer Service Advisor

Job Description

Thrive Group are delighted to be working with our fantastic client in Trowbridge, who are actively looking to recruit a Customer Service Administrator in the busy Sales office.

What you will be doing:

As Customer Service Administrator you will be representing the company and supporting the Sales Office with taking and processing of customer orders, in addition you will be responsible for:

  • Answer questions about a company's product range via telephone, email and in person.
  • Accurately process orders and deal with all aspects of account changes and related customer care.
  • Maintain excellent knowledge of our portfolio of products and services to understand customer requirements.
  • Resolving issues and troubleshooting sales orders and enquiries.
  • Handling customer complaints. Identify opportunities to turn dissatisfies customers into happy customers.
  • Upholding our Customer Service Standards & measuring service levels through our Key Performance Indicators (KPIs)
  • Report regularly to management on all activities relating to the role and daily performance.

What you will need to succeed:

Outgoing and positive attitude with a passion for Customer Care, balancing customer needs/expectations with business KPI's.

  • Previous customer service experience, ideally from a manufacturing environment.
  • Good communicator, with excellent attention to detail.
  • 'Can do' attitude to problem solving.
  • Team player with the ability to always portray a positive attitude.
  • IT Literate- MS Office, Excel, Outlook

What you will receive in return :

The opportunity to join an established and growing team and to develop your career with us.

  • Salary: £21,000 (Negotiable DOE)
  • Working hours 9-5pm Monday to Friday (37.5 hours a week)
  • No evenings or weekend working.
  • Free Parking onsite so no parking costs.
  • Discounts on all of our products.

What you need to do next:

If this position sounds of interest and you would like to be considered.

Please contact Sarah at Thrive Group on Direct line 01225 727961 or email

Thrive Group are acting as an employment agency in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.