Thrive Group are recruiting for Customer Service Advisors on a Temporary-Ongoing basis, with a view to start immediately.
These positions are located in Swindon, paying £11.44 per hour.
These are full-time positions, working 09:00-17:30, Monday-Friday.
Job Purpose
The role of Customer Service Advisor is critical in delivering exceptional customer service. You will be the first point of contact for customers and responsible for resolving enquiries.
Typical Activities
- Offer world-class customer service by taking ownership and resolving all enquiries within the customer's first contact.
- Triaging issues with customers on the phone and offering suitable remedial actions.
- Arranging and confirming appointments to meet customer needs and achieve efficient working for the field-based clinical team.
- Contact customers to assess their satisfaction with services and offer further assistance if necessary.
- Deal effectively with inbound calls and messages from clinical field-based colleagues, helping to efficiently resolve issues.
- Engage with and support achievement of targets designed to deliver a prompt and efficient service to customers and grow the business.
- Identify opportunities to book new appointments through interactions with existing customers.
- Contribute to the customer experience by highlighting opportunities for continuous improvement.
Essential Skills
- Strong verbal and written communication skills with the ability to form a rapport with customers.
- Ability to recognise and deliver consistently excellent customer service.
- Ability to multitask, using multiple systems alongside dealing with enquiries.
- Ability to produce solutions to problems and the drive to see them through.
- A positive 'can-do' attitude and the drive to achieve personal best performance.
- A flexible approach to change and adaptability to customer needs.
- Good attention to detail.
- Competence in using IT applications such as CRM/customer information systems and Microsoft systems.
- Professionalism at all times.
- A background in a customer service role is desirable.
- Experience working within a healthcare setting is desirable.
For more information please apply or contact the team on 01793 488057.
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