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Inside Sales Support

Job Description

Thrive Oldham is recruiting a Inside Sales Assistant for our well established client in the Oldham area. he candidate should have the below experience

The role of the New Business Coordinator is to qualify new account applications, onboard them through proactive account management and develop regular spending patterns in a friendly and professional manner, representing the brand in a positive light. This important role is crucial to the business growth and development strategy.

Key Responsibilities
* Fully qualify all account applications to establish the validity of the new client, through preliminary identity checks including VAT number and website, plus confirmation that they are an installer and not an end user. This includes both online and offline account applications. All data to be recorded on the CRM system.
* Act as the primary point of contact for new business customers, engaging with them from the initial onboarding phase until they are fully integrated into the company's systems and processes.
* Investigate buying needs, disciplines, vendors and where the prospects currently purchase from, noting all key data in our CRM tool Salesforce
* Set realistic timescales on turnaround times for new accounts and inquiries, working within the scope of the business framework
* Identify and resolve any challenges or issues that arise during the onboarding process, collaborating with the internal teams, such as technical support to ensure prompt and satisfactory resolution.
* Issue price lists and welcome packs to new clients
* Achieve monthly revenue, margin and exclusive brand targets
* Participate and deliver on specified sales incentives and campaigns in line with the current business strategy
* Proactively follow up on sales leads arising from exhibitions and campaigns
* Provide accurate quotations and process orders.
* Manage all sales opportunities within the CRM system and keep them up to date, taking relevant action as required to convert sales e.g. credit facilities, project pricing from vendors, etc.
* Pivot to assist other business areas as required, from time to time
Core competencies

* Customer Experience
o Adhere and manage deadlines
o Manage customer awareness
o Focus on excellence on everything
* Commercial Awareness
o Focus on key metrics
o Strong commercial acumen
o Identify growth sales opportunities
o Margin protection and growth management
* Communication skills
o Strong verbal and written
o Clear / concise professional interactions
o Active listening
* Critical thinking
o Clear questioning
o Anticipate commercial risk and opportunity
* People skills
o Can do attitude
o Comfortable working in a fast-paced environment
o Able to deal with difficult customers
* Collaboration
o Secure support from interconnecting departments to meet customer expectation
* Sales Skills
o Conversion
o Value based proposition
o Opportunity tracking and monitoring

Practical Skills

* Problem solving
* End to end customer management, including contact plans
* interaction (training provided)
* SAP or similar ERP experience
* Strong Office knowledge - specifically, Excel, Word & Outlook

Pay rate £13 per hour