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Service Manager

Job Description

Thrive Group are delighted to be working with our company based in Bath who are actively looking to recruit a Service Manager to join the team on a permanent basis.

What you will be doing:

As an experienced Service Manager to join our busy and successful team at a leading motor dealership in Bath. You will provide exceptional customer service ensuring a positive experience for every customer.

  • Maximise departmental performance in line with market potentials through the sale of labour, parts and materials.
  • Plan the optimum utilisation of the workshop capacity.
  • Carry out recall programs and procedures as per manufacturers guidelines and recommendations.
  • Ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction.

What you will need to succeed:

  • Previous experience in a customer service role, ideally from a motor trade background.
  • Strong communication skills, both verbal and written
  • Ability to handle difficult or irate customers with professionalism and empathy.
  • Basic mechanical knowledge to assist with troubleshooting customer issues.
  • Proficient in cash handling and point-of-sale systems
  • Excellent problem-solving skills and ability to think quickly on your feet
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What you will receive in return:

  • £45,000 per annum + Company car
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme

What you need to do next:

If this position sounds of interest and you would like to be considered. Please email on sarah.elliott@ or contact me on 01225 632666 to discuss further.

Thrive group are acting as an employment agency with respect to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.