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Branch Assistant

Job Description

Thrive Oldham are recruiting on behalf of our well established client in the Enfield area a Branch Assistant

As a Branch Assistant, you will be responsible for providing direct support to customers who are buy our security products and/or services. You will be working in a busy environment where you will be completing orders with good attention to detail and ensuring the sales process delivers a high-quality service to our customers. You will also work with other departments at our head office to provide sales support whilst using your knowledge to advise on our product


  • Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
  • Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
  • Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
  • Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
  • Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work.
  • Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilizing the sales tools within our business.
  • Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives, and utilize our promotions to proactively seek a higher return from the customer's original request.
  • Serving on the Trade Counter - to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
  • Managing and responding to customer queries on tenders/quotations and technical queries, passing them on to the relevant department where necessary.
  • Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.


  • High School/College Diploma.
  • Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
  • Ability to multi-task
  • Excellent communication skills
  • Ability to work in a fast-paced, demanding environment.
  • Ability to work effectively in a team.
  • positive attitude
  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
  • Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
  • Strong interpersonal skills
  • Ability to work autonomously and collaboratively as part of a team.
  • Strong desire to learn.

£13.00- £13.00 per hour

Enfield location