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Customer Service Administrator

Job Description

Thrive Oldham is recruiting on behalf of our well established client in the Merthyr area a Customer Service Administrator

Job Title: Customer Service Administrator

Reporting to: Customer Service Manager


This is an exciting opportunity for a successful candidate to join a well-established company.

This role is fully Customer Service focused and you will be heavily involved in order processing high volumes daily and updating customers throughout the whole process from initial ordering to delivery.

Key Tasks & Responsibilities:

  • Providing excellent customer service to clients of all levels
  • Processing sales orders on the inhouse system accurately and efficiently
  • Updating clients on the process of their orders on the telephone and email
  • Updating clients on delivery dates and amendments
  • Liaising with internal departments on daily orders and delivery schedules
  • Serve as a point of contact for customers and liaise between clients and the sales team
  • Address customer questions regarding our products and services
  • Maintaining excellent relationships with our customer
  • Maintain accurate customer account details
  • Provide effective communication with customers, clients, colleagues and 3rd parties to ensure successful outcomes with a 'Right First Time' mentality
  • General administrative duties to support the team

Key Skills:

  • Experience of working in a customer service order processing role within manufacturing is essential for this role
  • Excellent organizational and time management skills
  • Strong communication skills, both written and verbal
  • Detail-oriented with a commitment to accuracy
  • Must have the ability to work efficiently under pressure, prioritizing workload to meet deadlines
  • Excellent IT skills are essential to undertake this role, in particular, Outlook and Excel

Salary up to £28k

Monday to Friday Days