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Customer Services Advisors

Job Description

Customer Services Advisors required for long term temporary work based in Swindon. These positions are for immediate starts and are based on full time hours 9.00am to 5.00pm Monday to Friday with rotational weekend working. Working as part of a professional customer services team, the job role is both varied and challenging, therefore we seek candidates who can demonstrate previous customer services/call centre skills and experience. The hourly rate of pay is £11.44 hour, with a 1-hour lunch break and 2 x 15-minute breaks throughout the day.

The position of Customer Services Advisor is supported by a detailed training programme, which is 3-4 weeks in length and conducted on-site and covers all key elements of the role and responsibilities to include telephone management, CRM systems training, web chat and email communication management and the customer payment process. At the 8 week point and dependant on your training success, there is an opportunity to move to a hybrid working role, 3 days home based, and 2 days based in the office.

You will need a resilient nature, able to handle complex customer service requirements, plus patience and professionalism as each customer is individual with unique requirements, therefore excellent verbal and written communication skills are a 'must' and you will be able to evidence previous, relevant experience. Naturally we are looking for candidates who can demonstrate a professional telephone manner, able to react well when under pressure to ensure that the customer receives an excellent customer experience.

Please expect to handle high volume customer telephone calls, as you will act as the initial point of contact, responsible for responding to email communication, with an expectation to respond politely, correctly, and efficiently. The purpose of this position is to improve the overall customer service experience, handling al requests to customer bookings, customer records, membership queries, setting up payment details and managing general administrative tasks.

As a Customer Services Advisor, you will have excellent working knowledge of MS Office, Outlook, Excel, and CRM management systems. Ideally if you are aware of GDPR practices and policies this would be a great advantage when handling customer data and information. This is a very busy role, which offers long term employment and is available with an immediate start.