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IT Systems Support

Job Description

Thrive Group are delighted to be working with our successful client in Wiltshire, who is actively seeking to recruit an IT Systems Support Engineer to join the company on a permanent basis.

What you will be doing:

As an IT Systems Support Engineer, you will be responsible for supporting the IT systems within Melksham site. You will also provide outstanding 1st and 2nd line desk support services to employees based in Wiltshire. This is a hybrid role with some remote working.

  • Provide 1st / 2nd level desktop and application support for Mac Users, Windows Users, and network issues.
  • Maintain logs of all support issues in the service desk application.
  • Initiate, co-ordinate and escalate internal support tickets.
  • Troubleshoot hardware, software and network support tickets undertaking repairs and fixes where possible and escalating more complex problems to the appropriate member of the team or third- party provider.
  • Liaise with third party hardware and software providers.
  • Scheduling and performing builds of Apple workstations.

What you will need to succeed:

  • A solid knowledge of Mac OS and experience of managing Macs in an enterprise environment- advantageous.
  • Windows Server 2012 and up, including DHCP, DNS and Remote Desktop Services.
  • Exchange/O365 administration.
  • Self-aware/willing to develop.
  • Ability to resolve issues effectively and methodically.
  • Strong Customer Service and Technical skills required.
  • Proficient in the applications which make up the Adobe Creative Suite of products

What you will receive in return :

  • Competitive Salary
  • Hour; Monday to Friday 09.00AM to 17.30P - 37.30 hours per week
  • This is a hybrid role with some remote working.
  • Friendly working environment
  • 26 days annual holidays plus Bank holidays
  • Company contributory pension scheme after 3 months
  • Death in Service Benefit available subject to Company pension sign- up
  • Employee Assistance Scheme
  • Staff retail discount scheme

What you need to do next:

If this position sounds of interest and you would like to be considered.

Please contact Sarah at Thrive Group on 01225 632666 or email

Thrive Group are acting as an employment agency in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.